Janet M. Letourneau, MBA, CPBA
President & Founder

Testimonials

“An eye opener for all! This project was as important to Janet as it was to us.”
L.M., Preservation Society of Newport County
“What I liked best about the program is that Janet reminded us of the power we have as frontline people.”
Y.M., Textron Financial
“Janet is a dynamic presenter. She held my attention throughout the entire session and made the information immediately absorbable.”
E.A., Symbio Designs
“Good ability to get the point across to the group. I liked the tips and the interaction with group members.”
M.F., North Safety
“I found this workshop to be very refreshing, energizing, and inspiring. I liked looking at concrete examples of how people make the world better through good customer service!”
A.R., Siemens Healthcare Diagnostics
“Was expecting touchy-feely type of discussions. This was more straightforward and most importantly practical. Janet has great energy and vast experience to draw from. Excellent trainer.”
E.R., Jeweler’s Board of Trade
“Great job! This workshop really got people to ‘come out of their own roles’ and see the entire agency as a team/family!”
B.R., Community VNA
“I learned new ways to improve our service in house and out. Janet was very engaging: was talking on our level; not above us.”
C.S., Jewelers Board of Trade
“Everything spelled out in POWER – tells a story and its significance. Outstanding with awesome direction!”
K.G., Siemens
“Janet quickly grasped the complexity of our organization and understood the user-friendly importance for our special volunteer program. Her competence, coupled with her sense of humor and excellent interpersonal skills quickly made Janet an integral part of our team.”
M.S., American Cancer Society
“The leadership program was a great way for me to learn about myself and the perspective of others. I am certain the information has helped over the last weeks in my day-to-day duties. The concepts discussed are tools that I can use at all levels of my work whether it is with my team, my peers or upper management. I am committed to putting these concepts into daily practices.”
S.M., EMC
“I have never given much thought of having a full understanding of what my manager faces on a daily basis. This course has made the importance of such knowledge and understanding relevant!”
G.D., Bank RI
“The topics were covered thoroughly. The participants had ample opportunity to interact. Janet was very engaging and an expert in this subject area!”
J.C., Bridgewater State University
“All of the tools that I have learned in Janet’s sessions allow me to have these new abilities that will positively impact my leadership skills and management effectiveness within my workplace.”
K.L., Ferguson Perforating
“I credit the concrete, relatable examples of intangible expectations and other concepts to Janet’s class. It was eye-opening for me to realize that we all have intangible expectations…”
A.D., Leadership Rhode Island
“All of the concepts in Janet’s sessions have changed my outlook on my position and how I handle day-to-day operations. I now feel more at ease all the way to upper management’s expectations and all the way down to employee morale…These concepts could work for anyone and are very simple to implement.”
J.B., NATURALAWN of America
“Overall, I learned more from this class than I thought possible in 18 hours! The new skill for increasing trust, knowing how to better face negativity and the ability of all things – to rest – will greatly increase my impact as a leader in my business, community, and my home!”
R.H., Phalanx Engineering, Inc
“I enjoyed your class very much for the insight you brought to it. I’m used to maths classes. Mining the worlds of character and values has everything over calculating coefficients of steel expansions.”
P.W., Lavigne Manufacturing
“I would like to thank Janet for helping me discover the wisdom I need to begin my journey in becoming a whole person of character and integrity.”
M.B., Arthur Blank
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Press Releases

See what Maggie Curtis ’19 had to say about her life-changing experience in Promotional Strategies with Professor Janet Letourneau!

See what Maggie Curtis ’19 had to say about her life-changing experience in Promotional Strategies with Professor Janet Letourneau!

Professor Spotlight: Janet Letourneau

Professor Spotlight: Janet Letourneau

Providence College has no shortage of devoted professors, which is why the PCSB would like to introduce the Professor Spotlight series. The PCSB is full of incredible professors who invest countless hours into their students to prepare them for life in the business world. Without these educators, the PCSB would not be where it is […]

Fall River Diocese announces members of new school board

FALL RIVER (May 8, 2017) — Bishop Edgar da Cunha has announced the creation of a new diocesan school board composed of clergy and lay professionals whose mission will be to develop a “stronger and more cohesive system” of Catholic schools in the Diocese of Fall River. The new diocesan Central Board for Catholic Education includes some […]

Janet Letourneau presents at Rhode Island Open Doors to Jobs (RINOD)

Janet Letourneau presents at Rhode Island Open Doors to Jobs (RINOD)

Contact: Janet Letourneau January 2011 On January 14th at Norwood Baptist Church in Warwick RI, Janet Letourneau founder and president of Peak Performers will present to the participants of RINOD.  A one-hour presentation will cover opportunities for enhancing work search techniques.  Janet was invited by RINOD head, Irene Sinteff, hearing about the very popular “Finding […]

Business Owner Re-energizes Crossroads Chapter of IAAP with P.O.W.E.R. UP! Presentation

Contact: Janet Letourneau December 2010 The Crossroads Chapter of IAAP has invited Janet Letourneau, founder and president of Peak Performers, Inc. to present at their January dinner meeting.  On January 5th, Janet will present  P.O.W.E.R UP for Service, providing information regarding their power and its impact. Their dinner meeting is being held at  Brillo’s in […]

United Regional Chamber – 3rd Quarter recognition – Ambassador Award

United Regional Chamber – 3rd Quarter recognition – Ambassador Award

Contact: Janet Letourneau December 2010 North Attleborough —   Janet Letourneau of Peak Performers and Donna Goulart of Palumbo Insurance earned The United Regional Chamber of Commerce Ambassador of the Quarter Award for the third quarter 2010. The Ambassador Committee is comprised of dedicated chamber members who give their time to welcome new chamber members, participate […]

Business Owner – Presents at Attleboro Rotary Luncheon Meeting

Contact: Peter Rose or Janet Letourneau December 2010 Janet M. Letourneau, Founder and President of Peak Performers, Inc. –  a professional development firm for continuous improvement in customer service and leadership will present at the Attleboro Rotary Luncheon on Wednesday, December 15th at the Highland Country Club.  Janet will relate the Rotary’s mission “Service above […]

Local Business Owner Serves on AMA Panel

Contact: Janet Letourneau September 2010 Janet Letourneau founder and president of Peak Performers, Inc. a professional development firm for continuous improvement in customer service and leadership skills will serve on a panel at Rhode Island College for the American Marketing Association “Be Your Own Boss.”  Letourneau, along with two other business owners will share the […]

JANET M. LETOURNEAU Facilitates “Finding Work in Hard Times!”

JANET M. LETOURNEAU Facilitates “Finding Work in Hard Times!”

Contact: Janet Letourneau September 2010 Finding Work in Hard Times is the workshop that Janet will facilitate at HarborOne U in Mansfield on 9/9, 9/21 & 11/4.  The session is two hours – 8:30 – 10:30 for  individuals in transition and seeking full-time employment.  Those attending will gain ideas to advance their search, obtain a […]

Letourneau earns Ambassador Award

Contact: Wicked Local May 2009 Janet Letourneau of Peak Performers earned The United Regional Chamber of Commerce Ambassador of the Quarter Award for the first quarter. The Ambassador Committee is comprised of dedicated chamber members who give their time to welcome new chamber members, participate in ribbon cuttings and other events, and extend invitations to […]

Attleboro Chamber Member of the Month: Janet Letourneau

Attleboro Chamber Member of the Month: Janet Letourneau

Contact: Janet Letourneau January 2009 Read article here

Local Expert Presents At Foremen’s & Supervisors’ Club

Contact: Janet M. Letourneau November 2007 Janet M. Letourneau, M.B.A., CPBA; President of Peak Performers, Inc.  will present at the Foremen’s & Supervisor’s Club Dinner meeting on Wednesday, November 28, 2007 at the Tavern from Tower Square at 6:00 p.m.. Janet’s topic is “Satisfying Internal Customers!  What’s Your Reputation?”  The topic covers the needs of […]

Janet M. Letourneau to Present At HRMRI November Breakfast Meeting

Contact: Janet M. Letourneau November 2007 Janet M. Letourneau, M.B.A., CPBA; President of Peak Performers, Inc. will present at the Human Resources Management Association of Rhode Island breakfast meeting on Wednesday, November 14, 2007 at the Radisson in Warwick. Janet’s topic is “Are you leading or managing?” This excerpt taken from the 3-hour module will […]

Local Business Owner Presents at NEHRA Conference – October 2007

Contact: Janet M. Letourneau October 2007 Janet M. Letourneau, M.B.A., CPBA; President of Peak Performers, Inc. will present at the New England Human Resources Association Conference on October 18th at the Westin Hotel in Providence from 5:00 – 6:00 p.m. The topic is “Building Relationships through Effective Networking.” According to Janet, “Some professionals may get […]

Local Expert Presents At HRMRI November Breakfast Meeting

Contact: Janet M. Letourneau November 2006 Janet M. Letourneau, M.B.A., CPBA; President of Peak Performers, Inc. will present at the Human Resources Management Association of Rhode Island breakfast meeting on November 15, 2006. She has spent her career serving customers and motivating customer service teams to consistently “raise the bar” toward service improvement. As a […]

Local Expert Invited to Lead Seminars at the CESSE Conference – Salt Lake City, Utah

Janet M. Letourneau, M.B.A., CPBA; President of Peak Performers, Inc. is scheduled to conduct two seminars during a third annual management institute for the Council of Engineering & Scientific Society Executives conference on July 26th. Creating A Customer Service Oriented Culture along with Style Awareness are the two topics Janet will present to registered attendees. […]

Local Expert Leads TRACS Program Rhode Island College Outreach Center

Contact: Janet M. Letourneau September 2005 Janet M. Letourneau, M.B.A., CPBA; President of Peak Performers, Inc. has been chosen to be the lead instructor for the TRACS programs at RIC’s Outreach Center. “Training Responsible Adults in Customer Service” is a 26-week program running twice annually. Participants will earn their certification in customer service endorsed by […]

Local Business Owner & Expert speaks at Center for Women & Enterprise

Contact: Janet M. Letourneau March 2005 Janet M. Letourneau, M.B.A., CPBA; President of Peak Performers, Inc. will facilitate two sessions at Power Up Program Participants at the Center for Women & Enterprise in Providence, Rhode Island, March 15, 2006. Building your business through referral marketing and maintaining loyal customers with top-notch customer service are the […]

Janet M Letourneau LinkedIn Profile

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