Janet M. Letourneau, MBA, CPBA
President & Founder

Testimonials

“An eye opener for all! This project was as important to Janet as it was to us.”
L.M., Preservation Society of Newport County
“What I liked best about the program is that Janet reminded us of the power we have as frontline people.”
Y.M., Textron Financial
“Janet is a dynamic presenter. She held my attention throughout the entire session and made the information immediately absorbable.”
E.A., Symbio Designs
“Good ability to get the point across to the group. I liked the tips and the interaction with group members.”
M.F., North Safety
“I found this workshop to be very refreshing, energizing, and inspiring. I liked looking at concrete examples of how people make the world better through good customer service!”
A.R., Siemens Healthcare Diagnostics
“Was expecting touchy-feely type of discussions. This was more straightforward and most importantly practical. Janet has great energy and vast experience to draw from. Excellent trainer.”
E.R., Jeweler’s Board of Trade
“Great job! This workshop really got people to ‘come out of their own roles’ and see the entire agency as a team/family!”
B.R., Community VNA
“I learned new ways to improve our service in house and out. Janet was very engaging: was talking on our level; not above us.”
C.S., Jewelers Board of Trade
“Everything spelled out in POWER – tells a story and its significance. Outstanding with awesome direction!”
K.G., Siemens
“Janet quickly grasped the complexity of our organization and understood the user-friendly importance for our special volunteer program. Her competence, coupled with her sense of humor and excellent interpersonal skills quickly made Janet an integral part of our team.”
M.S., American Cancer Society
“The leadership program was a great way for me to learn about myself and the perspective of others. I am certain the information has helped over the last weeks in my day-to-day duties. The concepts discussed are tools that I can use at all levels of my work whether it is with my team, my peers or upper management. I am committed to putting these concepts into daily practices.”
S.M., EMC
“I have never given much thought of having a full understanding of what my manager faces on a daily basis. This course has made the importance of such knowledge and understanding relevant!”
G.D., Bank RI
“The topics were covered thoroughly. The participants had ample opportunity to interact. Janet was very engaging and an expert in this subject area!”
J.C., Bridgewater State University
“All of the tools that I have learned in Janet’s sessions allow me to have these new abilities that will positively impact my leadership skills and management effectiveness within my workplace.”
K.L., Ferguson Perforating
“I credit the concrete, relatable examples of intangible expectations and other concepts to Janet’s class. It was eye-opening for me to realize that we all have intangible expectations…”
A.D., Leadership Rhode Island
“All of the concepts in Janet’s sessions have changed my outlook on my position and how I handle day-to-day operations. I now feel more at ease all the way to upper management’s expectations and all the way down to employee morale…These concepts could work for anyone and are very simple to implement.”
J.B., NATURALAWN of America
“Overall, I learned more from this class than I thought possible in 18 hours! The new skill for increasing trust, knowing how to better face negativity and the ability of all things – to rest – will greatly increase my impact as a leader in my business, community, and my home!”
R.H., Phalanx Engineering, Inc
“I enjoyed your class very much for the insight you brought to it. I’m used to maths classes. Mining the worlds of character and values has everything over calculating coefficients of steel expansions.”
P.W., Lavigne Manufacturing
“I would like to thank Janet for helping me discover the wisdom I need to begin my journey in becoming a whole person of character and integrity.”
M.B., Arthur Blank
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Effective Leadership & Management Practices

Is your organization working effectively and efficiently to achieve established objectives? Are your leaders, managers, and supervisors achieving these objectives through their direct reports? Are they skilled at understanding their impact and the skills of their team members? Peak Performers brings real-world experience to the latest theories in order to meet the many and never-ending management challenges.  Our programs, which can be customized to fit your needs, will improve the effectiveness and efficiency of carrying out your mission & vision while improving internal communications, understanding, and better decision-making processes.

It’s all about YOU! (DISC)

Many of us are clueless about the impact we have on our co-workers, bosses, customers and everyone with whom we come in contact. Individuals at all levels need to know themselves so that they create the right impact, at the right time, with the right people, for the right purpose. Designed for employees at all levels, the session offers participants the opportunity to recognize and accept their style while identifying specific styles in others. As a result, relationships and communication skills will improve, conflict will be reduced significantly, and participants will understand how to work both efficiently and effectively with all people at all levels. In advance of the session, participants will complete a validated survey that offers in-depth feedback and personal insight to their individual work style. (Full day)

Managing Up: Understanding Your Boss

Learn about “Managing Your Boss”, a concept developed by John J. Gabarro and John P. Kotter, authors of this Harvard Business Review classic. Being successful means having the ability to manage relationships with your peers, those who work for you, and your boss. Understand the basic checklist for taking charge in this relationship for win/win results, and create your own specific check list. You will become more aware of your boss, understand the relationship and its importance, along with identifying how you impact those who report to you! (Half day)

Building Your Authentic Brand in the Workplace

Developing strength, cooperation, motivation and authenticity in and out of the workplace make a difference for you and others.  In fact, it builds your brand.  What’s the first attribute that people say/think when they hear your name?   Brilliant, kind, hard-working, team player, caring, optimistic…? Do you want to create positive change in your department, company, personal life?  It starts with you! This workshop will take you through some basic principles/reminders that are easy and quick to initiate, generating a multitude of benefits for you, your coworkers and customers.  You will walk away with a good idea of your existing brand, leave with an action plan for changing, enhancing, & authentically promoting your brand, while learning what you do contributes to your image. This highly interactive workshop (targeting employees at all levels) includes more than a few hands-on individual and team applications.  Everyone is a brand; what’s yours?    (Half day)

Leadership, Another Dimension

EQ – Emotional Intelligence has been found to play a major role in every level of professional success. Each of the five components: self-awareness, self-control, motivation, empathy and social skills will be reviewed along with 20+ core competencies most associated with EQ. Learn about this insightful topic and how it impacts your success, how you lead, and follow others! Enrolled participants will take a validated survey, generating an in-depth report on their EQ. (Half day)

Leading with Integrity!

Dr. Henry Cloud has identified six competencies for achieving complete integrity from years of working with Fortune 500 companies, nonprofits, and individual leaders.   This session will deepen your definition of integrity by understanding the six competencies, clarifying, discussing, and providing examples of each. At the end of the workshop, you will view integrity differently and fully understand how it “helps you meet the demands of reality.”  For maximum results, it’s recommended that participants have received training in DISC style awareness and understand the basic concepts of emotional intelligence.  (Half day)

Am I Leading or Managing?

There is a difference! Managing day-to-day activities is one thing; while leading your team to success is another.  This session will cover the key differences between the two; along with individual and group activities. Each participant will take a simple survey during the session to see how close they come to leading or managing or both.  At the end of the session, participants will be clear on where they stand and how they can improve their current performance to better lead and manage their teams.  For maximum results, it’s recommended that participants have completed training in DISC and have their profile for this workshop.   (Half day)

Building & Maintaining Effective Teams – The Vital Elements

Teams are only as good as each member and those who lead them! Do you sense something missing from your team?   Is every team member performing to the best of their ability? Does trust exist?  This session will provide the basic criteria for team effectiveness; a survey will be taken based on these criteria, providing a snapshot on the strengths and weaknesses of your team.  You will consider your team’s current performance and learn the steps you can take to improve results.  Participants will come to understand the impact of how “the power of one to the power of we.”  (Half-day)

Managing Conflict Successfully Brings Huge Rewards!

What is conflict and how does your team deal with it? People encounter conflict in the workplace, their personal lives and everyday interactions. Learn the difference between styles and strategies, coupled with asking key questions when conflict arises in order to realize resolution. A pre-session survey will be taken and a personal inventory of strategies generated. Participants will gain increased awareness of the strategy they use most, which is key to dealing with conflict successfully. Note: DISC style awareness is recommended as a pre-requisite to this workshop. (Half day)

So Much to Do…So Little Time

Do you find yourself saying “there’s never enough time?” Do you look at others and wonder how they accomplish so much and you so little? Understanding the time wasters, the self-imposed detours and the key quadrants will get you on your way to understanding and appreciating time management, feeling better about the challenge and gaining skills to best organize your day, week, and month both professionally and personally. (Half day)

Time for the Meeting!

Research indicates that meetings can be one of our biggest time robbers. Are you tired of wasting time at meetings that go nowhere? Do you walk out of a meeting and wonder what the purpose was? Were the right people at the meeting?  This session will take you through the steps of planning, organizing, arranging and facilitating meetings that work! All meetings do not require hours and hours to be effective. Learn how a 15-minute meeting can do wonders for attendees and how they can be both effective and efficient. (Half day)

Making your MARRC! Great Individuals = Powerful Teams!

This full-day workshop creates awareness for participants regarding their impact in the workplace. Participants will understand: they have a reputation, the term empowerment, key ingredients for team skills, the GREAT Model, defining and solving problems, and the need to build social capital for results. Performance that is Measurable, Accountable, Responsible, Results driven and with Conceptual flexibility are the cornerstones for this insightful session. (Full day)

Training the Trainer

How effective are your trainers? Are they prepared and do they enjoy and feel comfortable training, facilitating, and presenting? This workshop takes the inexperienced and novice trainer to the next level via information and applications on organizing a session, understanding the audience dynamics, instilling confidence, generating enthusiasm, reviewing structure, launching a session and more. Like all other Peak Performers’ programs, this workshop can be made to fit the needs of your trainers and their objectives. The program also provides an evaluation to measure the trainers’ performance, so their respective supervisor can coach them. (Full day)

Difficult People? Many Blessings!

Believe it or not, there are ten common types of difficult people! Coping with the “negaholics” can be a challenging and draining experience for professionals at all levels. Did you know that negative people could be our best teachers? This workshop will review the 10 common types of difficult people and provide ways to cope with each. In addition, the session will take you from coping with difficult people to exercises that take you beyond coping to deeper understanding. (Half day)

Change is a Sure Thing!

This three-part series covers the key aspects of change. The Phases of change incorporates the book “Who Moved My Cheese?” to learn and identify each phase. Participants explore the value of embracing change through humor and visual learning aids. Dealing with change includes a self-assessment helping participants to recognizing the phase they’re in, and how to move through them with ease. Managing the change curve is the final part of the series, covering another self-assessment along with tips on how to ensure ongoing success through change initiatives. (This series can be split into 2.5 hour segments or done in one complete day)

Janet M Letourneau LinkedIn Profile

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