Janet M. Letourneau, MBA, CPBA
President & Founder


View All Testimonials

Consulting Services

Competent, indepth consulting for your ever-changing organization

Peak Performers can help you identify more efficient and effective ways to interact with your customers. Our integrated approach to problem-solving includes a full range of consulting services, including:

  • Needs assessment
  • Assess customer service skills and productivity
  • Evaluate, design and implement cross-functional customer satisfaction measures
  • Devise procedures to promote two-way customer communication
  • Develop and conduct customized training programs
  • Mystery shopping
  • Process improvements for improved service
  • Measuring tools for service error identification and productivity
  • New hire training and train-the-trainer design
  • Small call center start-up process & other needs
  • Recognition ideas for creating and improving service excellence company-wide
  • Tools for satisfying internal customers
  • Customer service start up
  • Individualized training for managers and supervisors
  • Ask about other tools assessments & implementations available

We’ll help you make your organization a high-impact, market-savvy team, focused on meeting and exceeding your customers’ expectations.