Janet M. Letourneau, MBA, CPBA
President & Founder

Their Mission – “Service above Self”

In December, I presented to a  fine group of dedicated Attleboro Rotarians.  As I considered my presentation, and toured their Website, their mission “Service above Self” hit home!  Taking an excerpt from my workshop, “P.O.W.E.R. UP for Service”, the following is that Rotary presentation. I’d thought I would share it with you as we all begin our journey into […]

“What the umpire and the pitcher have to teach us!”

Newsletter June, 2010 – Issue No. 2 Early June, it was the big story everywhere – talk radio, the national news, the Internet.  As I read the story in a few newspapers and viewed it on the Nightly News with Brian Williams, I immediately considered two very familiar topics:  customer service and emotional intelligence.   If I […]