Janet M. Letourneau, MBA, CPBA
President & Founder


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About Janet M. Letourneau

Founder & President, MBA, CPBA

With over 20 years of experience, Janet founded Peak Performers 23 years ago and has spent her career serving customers and motivating customer service teams to consistently “raise the bar” toward service improvement.  As a former customer service manager, Janet has re-structured and groomed customer service teams in assorted industries: banking, recreation, manufacturing, and distribution.

Janet’s practical hands-on experience, coupled with her dynamic presentation skills, instantly raise the audience’s awareness for superior service and best leadership practices.  She readily shares her observations and experiences of service, leadership and management along with her successes and failures.  Participants and attendees automatically sense her passion and enthusiasm for all aspects of customer service and leadership.

As a volunteer Project Business Consultant, she served Junior Achievement of Rhode Island, instructing junior high students in business economics for a number of years.  In addition, she presented at the “Leadership 2000 Conference” at Providence College; her topic was “Situational Leadership”.  Other speaking engagements include the American Society for Quality, the Association of Information Technology Professionals, the American Marketing Association, the Human Resources Association of Attleboro, the Center for Women and Enterprise, Human Resources Management of Rhode Island, The Foremen’s Club, HarborOne U, the Crossroads Chapter of IAAP, RINOD, (Rhode Island Open Doors), the Attleboro Rotary Club, as well as other professional organizations.

In her role as Practitioner Faculty member of Marketing, she served Providence College for 10 years.  In the spring of 2013, Providence College School of Business recognized and presented her with the Innovation in Teaching award. Between 2000 and 2018, she served as an adjunct faculty member at Rhode Island College, Roger Williams University & Bridgewater State teaching marketing and management.   She is a Bryant University graduate, holding both bachelor and graduate degrees in business administration with a concentration in marketing. Janet was a leadership facilitator for Rhode Island College and is a Certified Professional Behavioral Analyst with Target Training International.  She served as a customer service instructor at Rhode Island College Outreach, where she prepared adults in transition to earn their customer service certification.   Janet was a long-time member of International Customer Service Association and served as president of the Customer Service Society of Southeastern New England.  As a former ambassador for over 8 years, she was a long-standing member of the United Regional Chamber of Commerce, and a volunteer for the Literacy Center in Attleboro.   Janet served as a co-chair for the Greater Attleboro Area Relay for Life in 2004.  As a Central Board Member for the Fall River Diocese of Catholic Schools, she also Co-Chaired the Enrollment and Marketing Committee.