Janet M. Letourneau, MBA, CPBA
President & Founder


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Mystery Shopper

Customized for your business to demystify performance

Peak Performers provides highly customized mystery shopping, which serves many purposes and delivers these benefits:


  • Identifies what the team does right
  • Identifies areas for improvement
  • Observe and measure employee performance to established standards


  • Produces accurate and timely evaluations
  • Provides specific recommendations that make a difference
  • Sets a foundation for training and continuous improvement objectives
  • Increases revenue
  • Serves as a foundation for professional development and training programs
  • Improves the quality of service delivered to your customers

Peak Performers works closely with each client to ensure their mystery shopping project renders the objectives they seek. The surveys combine both qualitative and quantitative aspects for each organization. Peak’s mystery shoppers are consistent, so that organizations are getting information that is accurate, balanced, and specific. Recommendations are also provided so clients can make immediate changes bringing immediate results.