Janet M. Letourneau, MBA, CPBA
President & Founder

Peak Performers provides professional development to organizations and individuals seeking continuous improvement in skill building for enhanced performance in customer service and leadership best practices. Our mission is to improve productivity in the workplace by fine tuning employee proficiency at all levels. 

Your customers are here and enticed to buy. In today’s marketplace, getting them to return and developing loyalty are critical to gaining the edge over your competition. Technology alone isn’t enough – you need a solid foundation to build lasting, productive customer relationships.

Peak Performers is a corporate training firm with experience in enhancing employees’ skills at all levels. We provide professional development in customer service and leadership techniques through public and private workshops and seminars. Our client roster includes a myriad of industries including financial, tourism, higher education, manufacturing, medical, healthcare, not-for-profit, retail and trade associations.

We love what we do and it shows! Let us show you first-hand why
our clients say we’re inspirational, informative, interactive…and practical.

We understand that your company is unique. With a range of topics, each training program is designed to work in conjunction with your company’s culture, structure and objectives. Our programs are flexible and evolutionary, to grow along with your business. We can even provide ongoing support where needed, to ensure that your staff is always operating at peak skill levels.

On-site workshops make it easy for employees to attend. Peak Performers also provides open enrollment workshops for both leaders and frontline personnel. Topics are geared toward leaders, customer service representatives and administrative teams.

A few comments from participants

Work Search

“I liked best Janet’s thorough knowledge and ability to take any subject and run with it!” Robert Jones

“Dynamic and comprehensive – covered several areas of topics and input from fellow participants. Also, well structured.” Callie Huff

“Janet has a wealth of knowledge willingly to share and it was terrific that HarborOne U gave me this opportunity.” Lisa Jessick

Customer Service

I gained new insight into customer satisfaction! Janet was inspirational, personable and informative!” L.P. Community VNA

“This workshop was much more than I expected.  Janet was very engaging a great reminder of how we need to focus on the impact we can have in other people’s lives.” B.L.  Jeweler’s Board of Trade.


“This workshop opened my eyes to what I might perceive there are problems and how I might resolve them.  Janet was a great presenter, would like to have more topics from her.”  D.D.  Bridgewater State University

“I realized more now having taken this leadership program that if my character is going to meet the demands of reality, it is imperative that I am capable of negotiating with all different people at all levels.” C.M. EMC